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Data Privacy and Security

Solvemate and GDPR

At Solvemate we live our culture every day. Our values of Teamwork, Candor, Curiosity, Transparency and Commitment naturally extend to the value we place on data security and GDPR compliance.

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We are Committed

We only collect and store information that is necessary to offer our service, and we do this with our customers’ consent. Our approach towards privacy, security, and data protection aligns with the goals of GDPR.

Along with a highly secure and robust system architecture, we have in place a variety of security measures that prevent unauthorized access and processing of personal data. To know more about our technical and organizational security measures, check out our Security Policy.

Solvemate and GDPR

Data Security

Data security is the highest priority for Solvemate. We therefore encrypt all information on transit and on rest with state of the art algorithms, so that your data cannot be accessed from the outside. You are in full control of your customer's data and you can easily delete personal customer data if requested.

Solvemate's platform is trusted by global companies and German banks that comply with data security standards that are considered the best in class around the world.

Solvemate and Data security

Web App

  • Use roles to control access to your chatbot data and configure 2‑factor authentication
  • All content changes are versioned
  • All content changes can be reverted
  • 4-eye edit and publish flow if needed
Web app data security

Platform

  • Solvemate is GDPR compliant
  • All data is:
    • processed, stored and backed up in Germany
    • transferred securely via TLS 1.2 (SSL / https)
    • encrypted on-rest with encryption keys managed by Solvemate
  • Solvemate regularly runs security audits and employees attend security workshops
  • Fully control customer data and easily delete personal data if requested
  • Chatbot data is collected anonymously, unless your customers explicitly allow otherwise
Solvemate platform security

Cloud

  • The Solvemate platform is completely managed so you can focus on what's most important for your business
  • All data is stored and processed in Germany and complies with German and European laws
  • Platform is set up across multiple data centers to provide a high redundancy
  • Data center provider complies with industry standard security regulations and they are certified in line with ISO/IEC 27001:2013, ISO/IEC 27017, ISO/IEC 207018 and ISO/IEC 27701
  • All services are monitored 24/7 and irregularities are automatically escalated to the technical teams
Security on the Cloud

Give Your Customers the Solvemate Experience

Fast

25 sec.

To solution

Personal

84%

Self-service rate

Reliable

90%

Solution rate

Happy

90%

CSAT Improvement

We Integrate with the Best

Our partner ecosystem allows you to create great experiences that work with your systems for a seamless experience from automation to agent.

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