Quarterly
Annually
Team
€555 / month
For teams with lower support request volumes and standard requirements.
INCLUDES
1.000 conversations / month
3 user accounts


Additional conversations at
€500 per 500 conversations
• Powerful AI prediction engine
• Intuitive admin interface
Algorithm-led content creation
Asynchronous handover to agent 
• Virtual agent versioning 
• Detailed reporting and analytics
Professional
€2.221 / month
For organisations with multiple support channels and moderate request volumes.
INCLUDES
4.000 conversations / month
10 user accounts


Additional conversations at
€750 per 1.000 conversations
Everything in Team +
• API integrations
• Multi-lingual agent
Synchronous handover to agent
• Role management
• Two-factor authentication
Success management
Enterprise
Contact us
For larger organisations with custom requirements and an intricate support workflow.
The price is determined by the specific needs and requirements of your business.
Everything in Professional +
Support SLA
Uptime SLA
• Dedicated Success Manager
• Integration support for chat widget & API
• Roadmap influence
• Changelog
API Audit
Team
€499 / month
For teams with lower support request volumes and standard requirements.
INCLUDES
1.000 conversations / month
3 user accounts


Additional conversations at
€500 per 500 conversations
• Powerful AI prediction engine
• Intuitive admin interface
Algorithm-led content creation
Asynchronous handover to agent 
• Virtual agent versioning 
• Detailed reporting and analytics
Professional
€1.999 / month
For organisations with multiple support channels and moderate request volumes.
INCLUDES
4.000 conversations / month
10 user accounts


Additional conversations at
€750 per 1.000 conversations
Everything in Team +
• API integrations
• Multi-lingual agent
Synchronous handover to agent
• Role management
• Two-factor authentication
Success management
Enterprise
Contact us
For larger organisations with custom requirements and an intricate support workflow.
The price is determined by the specific needs and requirements of your business.
Everything in Professional +
Support SLA
Uptime SLA
• Dedicated Success Manager
Integration support for chat widget & API
• Roadmap influence
• Changelog
API Audit

Customer Success Story

Solvemate correctly addresses more than 75% of the handled requests in an average time of just 7 seconds. In the UK alone, we’re deflecting +3.000 support requests every month, with only an hour invested monthly.

Sibylle Jost
VP Marketing & Sales
SumUp

Frequently Asked Questions

Where can I see more features?

Please check out our features page or get in touch for a demo.

What is an API Audit?

With an API audit, we allow Enterprise customers to audit our API for your security compliance.

How do I integrate Solvemate into my website / app / etc?

Solvemate is API-first and can be integrated into any digital experience where you interact with your customers. For a detailed overview of how to integrate Solvemate, check out our developers page.

What is an asynchronous / synchronous agent handover?

If your customer does not feel satisfied or the virtual agent decides it’s necessary, the request will be handed over to a human agent.

Asynchronous means that we either send you an email or create a support ticket,
including the option for your customer to leave text comments.

Synchronous handover means that we can directly connect your agent into the conversation to start a chat. Please note that only some chat providers are able to add external APIs to their conversations. This option is only available on the Professional and Enterprise editions.

What is a conversation?

When one of your visitors interacts with your virtual agent to get help, we call it a conversation. However, we only count the conversations in which your visitors get a solution proposed by the engine.

How do I sign up?

Glad you asked! You can request a free trial here and we’ll get you set up with a quick introduction and your very own account.

What happens when I reach the limits of my plan?

If you reach the limits, then overage fees are applied. There is no limit in the usage, but we’ll be in touch to discuss the plan that fits you best.

What is algorithm-lead content creation?

Solvemate detects improvement potential in your setup and supports you in training your virtual agent. It detects gaps in the agent’s knowledge and suggests new knowledge that should be added in order to serve your customers better.

What is success management?

Success management means that we will be there with you every step of the way, to make you successful. We provide the support you need to take your virtual agent live and make it part of your support workflow. From there on we provide email support and regular online meetings. On the Enterprise plan you'll have a dedicated customer success manager at Solvemate, and we set up frequent meetings to continuously help you improve your customer’s experience.

Can Solvemate connect to my
CRM software?

We can integrate with any modern CRM software. If you have your own CRM or special requirements, please get in touch to evaluation your specific needs and find a solution.

What are the available SLAs?

Plans
Gold
Silver
Bronze
Uptime guarantee
99.9%
99.5%
99%
Support – Severity: Critical
2 hours
4 hours
8 hours
Support – Severity: High
4 hours
8 hours
16 hours
Support – Severity: Low
8 hours
16 hours
Next day
Plans
Gold
Silver
Bronze
Uptime guarantee
99.9%
99.5%
99%

* all hours are business hours and subject to the terms of your service order