Monthly
Annual (save 20%)
Team
€600 / month
For teams with lower support request volumes and standard requirements.
INCLUDES
1.000 conversations / month
3 user accounts

Additional conversations at
€500 per 500 conversations
• Powerful AI prediction engine
Algorithm-led content improvements 
Asynchronous handover to agent 
• Versioning of your virtual agent
• Detailed reporting and analytics
• Intuitive admin interface
Professional
€2.400 / month
For organisations with multiple support channels and moderate request volumes.
INCLUDES
4.000 conversations / month
10 user accounts

Additional conversations at
€750 per 1.000 conversations
Everything in Team +
• API integrations
• Multi-lingual agent
Synchronous handover to agent
• Role management
• Two-factor authentication
Customer Success Management
Enterprise
Call us: +49-170-5705866‬
For larger organisations with custom requirements and an intricate support workflow.
The price is determined by the specific needs and requirements of your business.
Everything in Professional +
• Higher support request volumes
• A Dedicated Customer Success Manager
Support SLA and Uptime SLA
• Integration support for chat widget & API
• Roadmap influence
• Changelog access
API Audit
Team
€500 / month
For teams with lower support request volumes and standard requirements.
INCLUDES
1.000 conversations / month
3 user accounts

Additional conversations at
€500 per 500 conversations
• Powerful AI prediction engine
Algorithm-led content improvements 
Handover to agent via Email
• Versioning of your virtual agent
• Detailed reporting and analytics
• Intuitive training interface
Professional
€2.000 / month
For organisations with multiple support channels and moderate request volumes.
INCLUDES
4.000 conversations / month
10 user accounts

Additional conversations at
€750 per 1.000 conversations
Everything in Team +
• API integrations and Routines
• Multi-lingual agent
Handover to agent via chat
• Role management
• Two-factor authentication
Success management
Enterprise
Call us: +49-170-5705866‬
For larger organisations with custom requirements and an intricate support workflow.
The price is determined by the specific needs and requirements of your business.
Everything in Professional +
• Unlimited volumes
• A Dedicated Customer Success Manager
Support SLA and Uptime SLA
• Integration support for chat widget & API
• Roadmap influence
• Changelog access
API Audit

Customer Success Story

Solvemate correctly addresses more than 75% of the handled requests in an average time of just 7 seconds. In the UK alone, we’re deflecting +3.000 support requests every month, with only an hour invested monthly.

Sibylle Jost
VP Marketing & Sales
SumUp

Frequently Asked Questions

Where can I see more features?

Please check out our features page or get in touch for a demo.

What is an API Audit?

With an API audit, we allow Enterprise customers to audit our API for your security compliance.

How do I integrate Solvemate into my website / app / etc?

Solvemate is API-first and can be integrated into any digital experience where you interact with your customers. For a detailed overview of how to integrate Solvemate, check out our developers page.

What is a handover to an agent via email / chat?

If your customer does not feel satisfied or the virtual agent decides it’s necessary, the request will be handed over to a human agent.

Email means that we either send you an email or create a support ticket,
including the option for your customer to leave text comments.

Chat handover means that we can directly connect your agent into the conversation to start a chat. Please note that only some chat providers are able to add external APIs to their conversations. This option is only available on the Professional and Enterprise editions.

What is a conversation?

When one of your visitors interacts with your virtual agent to get help, we call it a conversation. However, we only count the conversations in which your visitors get a solution proposed by the engine.

What are routines?

Routines in Solvemate enables your organisation to resolve requests that require customer-specific information. Let's say your customer would like to find out where their order is, or know their current balance—routines allow you to ask the customer for the required information and return to them with the correct answer, without any human interaction.

How do I sign up?

Glad you asked! You can request a free trial here and we’ll get you set up with a quick introduction and your very own account.

What happens when I reach the limits of my plan?

If you reach the limits, then overage fees are applied. There is no limit in the usage, but we’ll be in touch to discuss the plan that fits you best.

What is algorithm-lead content improvements?

Solvemate detects improvement potential in your virtual agent and supports you in improving your virtual agent. Our algorithms detect gaps in the virtual agent’s knowledge and suggests new knowledge that should be trained in order to serve your customers better.

What is success management?

Success management means that we will be there with you every step of the way, to make you successful. We provide the support you need to take your virtual agent live and make it part of your support workflow. From there on we provide email support and regular online meetings. On the Enterprise plan you'll have a dedicated customer success manager at Solvemate, and we set up frequent meetings to continuously help you improve your customer’s experience.

Can Solvemate connect to my CRM software?

We can integrate with any modern CRM software. If you have your own CRM or special requirements, please get in touch to evaluation your specific needs and find a solution.

Who needs a user account?

Your employees that need access to train or analyze your virtual agent through our web application will need a user account.

What are the available SLAs?

Plans
Gold
Silver
Bronze
Uptime guarantee
99.9%
99.5%
99%
Support – Severity: Critical
2 hours
4 hours
8 hours
Support – Severity: High
4 hours
8 hours
16 hours
Support – Severity: Low
8 hours
16 hours
Next day
Plans
Gold
Silver
Bronze
Uptime guarantee
99.9%
99.5%
99%

* all hours are business hours and subject to the terms of your service order